Dear The Children's Place,
First of all, I'm not sure you took into consideration the problems with giving yourself a name starting with "The." It's tricky, isn't it? I mean, do I really have to write "Dear The Children's Place"? That looks ridiculous. But "Dear Children's Place" isn't right. I suppose "Dear TCP" would work, but not everyone knows you as TCP. It's puzzling. If this were a real letter actually sent to you, I would do "Dear Madam or Sir," but since this is a blog post, that's insufficient information for the readers. "Dear The Children's Place" it is, then.
Secondly, considering that three of my last four orders from you have been shipped even though some of the items I ordered were "unfortunately" "not available," do you think it is perhaps time to make modifications to your inventory system? As I see it, there are two good options here:
1) Fix it so that it doesn't let me order things that are not in stock. Considering that things in my cart often go out of stock as I'm shopping, it seems you have systems in place for this already. Perhaps you could make them WORK. You say you "try very hard" and that you "sincerely regret"---but a 75% failure rate means UR DOIN IT RONG. You KNOW there is a problem, and I know you know, so we both know you need to fix it somehow. Your allegedly sincere regret is an insufficient solution.
2) Or, you could contact me BEFORE you ship the items, to let me know that your inventory system has failed ONCE AGAIN, and to give me the option to cancel or modify my order. It is not fair to ship the order and THEN say "O SORRY ITEMS UNAVAILABLE KBAI!!!" Sure, I could return everything else, but (a) that's a hassle for ME and I'M not the one who SCREWED UP here, and (b) I'd lose my shipping fees. Sometimes the item that's unavailable is the reason I placed the order, and the rest was just stuff I added in as long as I had to pay shipping anyway: I didn't really want an order of six pairs of socks sent to me. Other times, if I'd KNOWN you were out of stock in green, I would have ordered the orange. Now that a week has gone by, the orange is also out of stock.
In short, your currents system sucks. That's right: I said SUCKS. And I mean it. Get it together, you cheeseheads, because I LOVE your clothes and I LOVE your sales, and I would like to continue to dress my daughter and any future nieces in 99% TCP clothing until they're out of your biggest sizes. KTHANXBAI!!!
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