I have been having trouble with Old Navy recently. The last time I ordered with them (edit: several months ago), they sent me the wrong color onesies, then sent me a replacement that was identical to the first incorrect order, then sent me a second replacement that was ALSO identical to the first incorrect order (SERIOUSLY???), then "accidentally" credited my card and "unfortunately" "couldn't" send another replacement. They suggested I might like to re-order the onesies at the current price, which was higher than the price I'd paid the first time, plus of course paying the shipping I'd gotten for free the first time.
Then this time (edit: several weeks ago) they sent me my order missing two shirts, then implied that I must have given them the wrong address (but the other shirts--in the same package the missing ones were supposed to be in--made it, so...?), then said they'd re-send the shirts but that they would have me sign for them "to ensure proper delivery" (whuh?), then told me to re-send them my shipping address, then said that "unfortunately" the shirts were out of stock and they'd credited my card. But I went to the site and the shirts were NOT out of stock. I re-ordered them because I really wanted them, but I'm super mad that I had to do so. So in short, I am getting pissed. The methodical form-letter apology at the beginning of each email (apologizing for "any inconvenience" I "may have experienced") is not mollifying me.
I LOVE Old Navy clothes for boys, and consider them one of my two sources for boy clothes (the other source is Target, but you knew that). I shop there every two or three months, getting big heaps of cute boy jeans and cute boy shirts. I don't WANT to stop shopping there. I have FOUR boys, and I think Old Navy has the cutest boy clothes, and mail order is very very convenient, and I like the clothes a lot and am always happy with the look and feel and quality of them. But these hassles--and the crappy, crappy customer service--is making me feel desperate. It is getting to be like trying to make a relationship work with a bad boyfriend.
Life-improving products, part 4 - (Continued from part 1, part 2, and part 3.) Stearns Youth Life Vest (photo from Amazon.com). I’d been too scared to take the kids to any body of water oth...