Considering how often I speak of my love for Target (to the point of saying "Oh my Target" when I want to avoid taking names in vain), and considering how often I speak of their clearances and urge you to partake of them also, and considering I thought I might name one of my children "Target" in Target's honor, and considering the way I call their competitor Suckmart/Hellmart/Lamemart and am willing to pay more money to shop at Target because I hate the alternative so much, and considering how often I have talked about going there for the therapy and the soothing Target-scented air---considering all these things I say that may have given you the idea that Target is perfect in every way, I think it is only fair that I should tell you about a bad experience I just had with them. Plus, I'm crabby about it and want to vent. And it's the weekend, so there's nothing else for you to read anyway.
I bought a Target brand Christmas tree last year, on clearance. I set it up this year and it gave me two vibrating electric shocks (the vibrating kind are the dangerous kind) that left me patting my hair to see if it had Einsteined. I took it the hell down (the tree, not my hair, which absorbed the shock in the same way it absorbs all light and color, pulling them down deep below the surface where they will never be seen again), and I contacted Target (remember Target? that was what I meant to talk about, not my hair), saying that I wanted to find out what my refund/replacement options were.
At first I thought Target was being their usual wonderful self, because I had an email back from them within a few hours (and this was on the weekend), begging me for more information and asking me to get back to them as soon as I could so they could help me. I had the box and everything, so I could give them every scrap of information they asked for. UPC? DCPI? Dimensions? Got it! (It's a Target brand 7.5-foot clear-lighted pre-lit Slim Cashmere Pine, in case you were wondering.)
It appears they were only worried about lawsuits. When they found out we had sustained no injuries, they thanked me for my helpful information and dropped out of touch---no answer to my question about a refund/replacement. If they had said, "Sorry, no," I would have been disappointed but at least I could have moved on and bought a new tree. Instead, I was stuck waiting, not wanting to buy anything if I was going to have a replacement soon.
I got back in touch several times, asking. I got either no response or a "thank you for contacting us, now what was the situation again?"-type response.
Finally, after Christmas, I expressed my disappointment with the way they were handling things. I suggested that perhaps I should have specified that we wanted to find out about a replacement tree BEFORE CHRISTMAS.
I got an email back thanking me for my "feedback" (my theory: customer service has macros that automatically turn words such as "bitch fest" into words such as "feedback") and saying there was nothing they could do for me, and that perhaps I would like to contact the manufacturer. Who is in Hong Kong. And has a non-loading web site. Oh, yes, I am QUITE SURE I will be getting a replacement tree mailed to me from Hong Kong any day now!
So now I have to take my brand-new tree to the dump, labeled DANGEROUS just in case anyone sees it and thinks, "Hey, Christmas tree! Score!" And Target gets to keep my money. And the manufacturer is safe in Hong Kong, where I cannot reach them to poke them with the pointy, shocky end of the tree as I would so enjoy doing.
Now I am in the market for a Christmas tree. I wonder how this experience will influence my purchasing decision? Target saved themselves $25, but bought themselves a heaping helping of bad feeling. And from their BEST GIRLFRIEND, too.
Life-improving products, part 4 - (Continued from part 1, part 2, and part 3.) Stearns Youth Life Vest (photo from Amazon.com). I’d been too scared to take the kids to any body of water oth...